UI/UX DESIGN
2018 + ONGOING
Jebbit
How can we empower our users to build experiences faster and on their own without the help of our support team?
Jebbit offers a fantastic tool. However, their users had to carve a significant amount of time out of their day to figure out how to use it. The Jebbit support team and representatives also had to help their clients on a consistent basis.
Jebbit's engaging experiences prompt users to provide insights about themselves and their preferences. They gather this "declared data" through social media and CRM tools. These insights allow a more personalized relationship with brands and their users. Jebbit's tools build and launch these experiences. They also offer a dashboard for their customers to analyze the collected data.
Details
I came on board to help Jebbit improve user retention and reduce support calls. Also, Jebbit wanted to empower their users to complete building experiences faster and on their own.
Three product areas to improve:
1) Navigation
2) Experience builder
3) Content editor tool
Since this project, I have continued working with Jebbit for the past few years helping them with various product design projects throughout their experience.
Per my client's request, this rest of this project is private.
If you're interested in learning more about this project, please contact me.